Escalation Management How To Keep Customers Happy
Timely and transparent, social is a prime place for consumers to seek out answers and solutions. But many brands still struggle with social customer service. Specifically, the volume of messages coming from social media is often overwhelming. Serious issues fall through the cracks, resulting in angry customers, negative press and lost business. Listen: you can’t afford to treat customer care as secondary. You need to address pressing issues in a speedy, thoughtful manner without overwhelming your customer support reps....